FAQ

What are the shipping options?

We aim to dispatch goods within 24-48 hours of receiving an order.

Shipping within the UK:

Free UK standard delivery
Signed For Royal Mail Second Class on all orders over £100.

UK standard - £4.95
Signed For Royal Mail Second Class (3-5 working days).

UK express delivery - £7.95
Tracked & Signed For Royal Mail First Class or Courier (1-2 working days). 

Please note: orders placed after 12:00noon GMT will be processed the following working day.

Shipping to Europe:

European - £10.95
Tracked & Signed For International (3-7 working days)*.

*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for all such charges where applicable.

 

Please note: orders placed after 12:00noon GMT will be processed the following working day.

International Shipping

 

International shipping - £15
Tracked & Signed For International (7-10 working days delivery aim but may take longer)*.

 

*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

Important Note Regarding Customs

Depending on your country of residence, and value of your order, local customs fees may apply to international shipments.  Kurma is unable to calculate local customs and sales tax or other levies on all international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and/or sales tax or other levies which are to be paid before you may receive your goods.

What are the return policies?

If you are not 100% satisfied with your purchase, you can return any item for a refund or exchange within 14 days of receiving your original order as long as they:

  • Are unworn and in re-sellable condition

  • Still have the tags attached

  • Are placed neatly back into the packaging and returned undamaged

  • Are still within 14 days of the purchase date

We do not currently offer free returns but are working on including this in future. Please allow 5-20 business days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when we have processed your refund so you know it’s on the way.

 

If you wish to return an item, please kindly inform us via email:  

 

Returns or Exchanges: contact@kurma-life.com

What are your sales terms and conditions?

Sales T&C

How do I get a receipt?

Downloading your receipts

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